That Voice At The McDonald's Drive-Thru Might Be A Computer


Times really are tough out there - even Alexa is getting a part-time job at McDonald's. The fast-food chain is testing out a voice-driven AI program - similar to Alexa or Siri - in drive-thru lanes to help speed up service.

That means the voice you hear coming through the speaker might not be a real person. McDonald's has been focused on reducing drive-thru time for customers - especially with a surge of drive-thru traffic due to the pandemic.

Do you think an AI voice will make the drive-thru ordering process faster or slower? How many times a week have you been hitting the drive-thru during the pandemic?

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